Billing and Cancellation

Cypik managed services are provided under a written order or agreement. Where this page and your signed agreement differ, your agreement applies.

Billing

Fees, invoicing schedule and payment terms are set out in your order. For invoice questions, email billing@cypik.com.

Cancellation

You can end a managed service by giving the notice stated in your agreement. Cancellation takes effect at the end of the notice period or billing period, as the agreement provides.

Billing errors and refunds

If you believe you have been charged incorrectly, or a service was not delivered as agreed, write to billing@cypik.com promptly with the invoice and details. We review each request and, where a refund or credit is due under your agreement, we process it to the original payment method.