Transforming Cloud Infrastructure

Last Updated: January 2025

1. Introduction

Welcome to Cypik ("Company", "we", "our", "us"). These Terms and Conditions govern your use of our website located at www.cypik.com and our DevOps as a Service offerings. By accessing or using our services, you agree to be bound by these Terms.

2. Services

Cypik provides DevOps consulting, cloud migration, infrastructure automation, and related technical services. Our services include but are not limited to:

• DevOps Consulting and Implementation
• Cloud Infrastructure Management (AWS, GCP, Azure)
• Kubernetes and Container Orchestration
• Infrastructure as Code (Terraform, Ansible)
• 24/7 Monitoring and Support

3. User Obligations

By using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use our services only for lawful purposes
• Not interfere with or disrupt our services

4. Payment Terms

Payment for services is due as per the agreed pricing plan. We accept payments through secure payment gateways. All prices are in USD unless otherwise specified. Recurring subscriptions will be billed at the start of each billing cycle.

5. Intellectual Property

All content, trademarks, and intellectual property on our website and services remain the property of Cypik or our licensors. You may not use, reproduce, or distribute any content without prior written consent.

6. Limitation of Liability

To the maximum extent permitted by law, Cypik shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

8. Contact Information

For questions about these Terms, please contact us at:

Email: legal@cypik.com
Address: Plot No 47, 48, 49, Street No 1, 2nd Avenue, Patrika Nagar, Madhapur, Hyderabad, Telangana 500081, India

Last Updated: January 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone number)
• Company name and job title
• Payment and billing information
• Communication preferences
• Technical information about your infrastructure (for service delivery)

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments and questions
• Improve our services and develop new features

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations
• Cloud platform providers (AWS, GCP, Azure) as necessary for service delivery
• Law enforcement when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

8. Contact Us

For privacy-related inquiries, please contact us at:

Email: privacy@cypik.com
Address: Plot No 47, 48, 49, Street No 1, 2nd Avenue, Patrika Nagar, Madhapur, Hyderabad, Telangana 500081, India

Last Updated: January 2025

1. Subscription Services

Our DevOps as a Service plans are billed on a monthly subscription basis. You may cancel your subscription at any time, and the cancellation will take effect at the end of the current billing period.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service Non-Delivery: If we fail to provide the agreed services within the specified timeframe
• Technical Issues: If technical problems on our end prevent you from using the services
• Billing Errors: If you were charged incorrectly

3. Refund Request Process

To request a refund:

• Submit a request via email to billing@cypik.com within 7 days of the charge
• Include your account details and reason for the refund request
• Our team will review your request within 5-7 business days

4. Non-Refundable Items

The following are generally non-refundable:

• Services already rendered and delivered
• Custom development or consulting work completed
• Third-party costs (cloud infrastructure charges passed through)
• Setup or onboarding fees

5. Cancellation Policy

To cancel your subscription:

• Send a cancellation request to support@cypik.com at least 7 days before your next billing date
• Your access will continue until the end of your current billing period
• Data export assistance will be provided upon request

6. Refund Processing

Approved refunds will be processed within 7-10 business days. The refund will be credited to the original payment method. Please note that your bank may take additional time to reflect the refund in your account.

7. Contact Us

For billing and refund inquiries:

Email: billing@cypik.com
Phone: Contact through our website
Response Time: Within 24-48 business hours

Last Updated: January 2025

1. Nature of Services

Cypik provides digital services including DevOps consulting, cloud infrastructure management, and related technical services. As our services are delivered electronically, there is no physical shipping involved.

2. Service Delivery

Our services are delivered as follows:

• Initial Setup: Within 24-48 hours of subscription activation
• Consulting Services: As per mutually agreed schedule
• Support Services: Available 24/7 as per your plan
• Reports and Documentation: Delivered electronically via email or dashboard

3. Service Activation

Upon successful payment:

• You will receive a confirmation email within 1 hour
• Account credentials will be provided within 24 hours
• Onboarding call will be scheduled within 2 business days
• Full service access will be granted as per your selected plan

4. Delivery Timeline

Service delivery timelines vary based on the complexity of your requirements:

• Standard Support: Immediate access upon activation
• Infrastructure Setup: 3-7 business days
• Cloud Migration: Timeline as per project scope (typically 2-8 weeks)
• Custom Solutions: Timeline determined during consultation

5. Service Level Agreements (SLA)

We commit to the following response times:

• Critical Issues: Response within 1 hour
• High Priority: Response within 4 hours
• Medium Priority: Response within 8 hours
• Low Priority: Response within 24 hours

6. Electronic Deliverables

All deliverables including reports, documentation, and access credentials are provided through secure electronic channels. You will receive:

• Dashboard access for monitoring and management
• Secure communication channels for support
• Regular status reports via email
• Documentation through our knowledge base

7. Contact Us

For delivery-related inquiries:

Email: support@cypik.com
Phone: Contact through our website
Support Hours: 24/7